Member Newsletter

WellSense Clarity plans

Spring 2024 | In this issue

Member Services is here for you
Preparing for your annual wellness visit
Reminder: You're now a WellSense Clarity member
Medication management is important for your health

Member Services is here for you

Here at WellSense, we stand ready to help you with your healthcare coverage needs, including:

Finding a provider or pharmacy
Questions about your benefits or coverage
Replacing a lost WellSense ID card
Getting information about your fitness and wellness benefits

For help with these services or if you have any other questions, contact Member Services at:
855-833-8120 (TTY: 711) MemberQuestions@wellsense.org
Monday–Friday: 8 a.m.–6 p.m. (closed Thursdays 2:30-3:30 p.m.)

Preparing for your annual wellness visit

Annual exams are one of the most important things you can do to manage your health. These once-a-year checkups give you and your healthcare provider a snapshot of your overall wellness. When you know where your health stands, it is much easier to keep track of any changes.

As a WellSense member, your annual visits are covered at no cost to you. Here are some tips to make your annual wellness visit as effective as possible:

Schedule your visit with your primary care provider (PCP) early, as many providers may not be available for several weeks. If you do not know who your PCP is or want to choose a new one, call Member Services at 855-833-8120 (TTY: 711).
Bring a list of all the prescriptions or over-the-counter medications you take, including supplements and vitamins.

Bring a second list of all the other healthcare providers you see, including specialists. You’ll need their names and contact information.
Finally, write down any questions might have for your PCP. This is your chance to talk about any and all health concerns.

We hope these tips will help you get the most out of your next wellness visit. For more help managing your health, visit our Your Health page.

Reminder: You're now a WellSense Clarity plan member

We recently renamed all WellSense ConnectorCare and Qualified Health Plans as WellSense Clarity plans. If you were a member under the old plan names, you should have received a letter about this change as well as a new Clarity plan ID card earlier this year. While your member ID number has not changed, your new ID card will show the new name of your health plan.

Visit the Clarity members page to find plan network providers and review your 2024 plan benefits.

Medication management is important for your health

Taking your medications as directed by your healthcare
provider is very important for your health. Some
medications used to treat long-term health conditions,
like diabetes, high blood pressure and asthma, are
called maintenance medications, and they have to be
taken every day to work properly. You won’t always feel
the effect of a medication, but that doesn’t mean it’s
not working. You should still take these medications as
directed.

Medication tips

Preventive services
Fluoride treatments for members of all ages
Dental sealants for members younger than 21

Pain relief and treatment of infections
Fillings and crowns
Root canal treatment

Try to take your medications at the same time each day as part of another routine like eating breakfast or brushing your teeth before bed.

Use a daily, weekly or monthly pill box organizer to sort your medications.

Ask your pharmacy to fill your maintenance medications with 90-day supplies to avoid running out and to save trips to the pharmacy. Get 90-day supplies through the mail by contacting Cornerstone Health Solutions at 844-319-7588.

Tips on side effects

Make sure you are taking your medications as instructed (e.g., at the correct time or with or without food, if specified) to minimize side effects.
Some side effects are normal, but some go away over time as your body gets used to the medicine (e.g., stomach discomfort may go away within a week or two of starting a medication).
Talk to your provider about side effects that bother you. They may be able to help you with them or change your medication.
Never stop taking a medication as directed without talking to your provider first.

What matters to you matters to us

Your feedback is important to us. You may soon be receiving a phone call or letter about our member experience survey. If you do get the letter, you can fill it out and mail it back in the prepaid envelope to have your voice heard.

Need something simpler? You can scan the QR code on the letter and take the survey online. We appreciate you letting us know how we’re doing, so thank you in advance for taking the time to respond.

We're always looking out for you

Here at WellSense, our top priority will always be making sure that you are getting the right healthcare at the right time. That’s why we want to make sure you’re getting treatments your medical providers say they’ve given you. To do that, we may send you a letter asking you to confirm that you really did receive the treatments we list in the letter.

This helps us make sure no one is using your name to get paid for services they never provided. Since we only send the letter to a few members each month, it’s important that you respond if you are sent one.

You simply need to fill out your responses using the form provided.
Return the letter by using the enclosed envelope with pre-paid postage and dropping it in the mailbox.

Thanks in advance for your participation.

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Last month, we shared a simple and delicious chili and cornbread recipe from Boston Medical Center’s Teaching Kitchen class.