Terms of use

Please read the following terms and conditions with care before using this website. By accessing or using our website, you consent to the following terms and conditions. We reserve the right to change this information at any time and therefore, we recommend that you review these terms regularly.

Last updated: April 5, 2024

We value your Privacy. To learn more about how we collect, use and disclose your information through our website, please review our Privacy Policy. Our Privacy Policy is incorporated herein by reference.

Ownership

All pages within this website and any material available for download are the property of WellSense Health Plan (WellSense) and/or its subsidiaries or affiliates. The content on wellsense.org is provided to you without charge as a convenience and for your informational purposes only. To the extent any information on our site is related to your health care or wellbeing, this information is not intended to be a substitute for professional medical advice, medical diagnosis or treatment. Always seek the advice of your physician if you have any questions regarding a medical condition.

Acceptable Use

WellSense hereby grants you a nonexclusive license to use the website solely for your personal, noncommercial use. Any unlawful use of this website or use inconsistent with these terms and conditions is prohibited and will result in an automatic termination of such license.

WellSense collects emails and phone numbers voluntarily submitted through your application for health benefits or through your contact with our service representatives or partners. WellSense may contact you with important information about your health insurance benefits using the information provided. This may include outreach technology such as text messaging, email, or prerecorded messages. Text message frequency will not exceed 2 times per month. You can opt out at any time by calling Member Services or by following the instructions to opt out listed on every email or text message you receive. Depending on your mobile carrier, message and data rates may apply.

Copyright

The contents on wellsense.org are copyrighted and may not be distributed, modified, reproduced or used, in whole or in part without the prior written consent of WellSense.  Downloading or printing information from the website to a single computer for informational, personal and noncommercial use is permitted as long as all copyright or proprietary information remains intact or is added to the excerpt under "source".

Website Uptime

We take all reasonable steps so that our website is available 24 hours a day, 365 days per year. However, websites do sometimes encounter downtime due to server and other technical issues. Therefore, we will not be liable if this website is unavailable at any time. 

Our website may be temporarily unavailable due to issues such as system failure, maintenance or repair, or for reasons beyond our control. Where possible, we will try to give our users advance warning of maintenance issues, but shall not be obliged to do so.

Disclaimer of Warranties

In providing this website to you for your convenience and for informational purposes only, you use the site at your own risk. Although every effort is made to ensure that the material within this website is accurate and timely, we make no warranties or representations as to the accuracy or completeness of the contents, whether the contents are current, or free from changes caused by third parties. We assume no liability for interruptions, errors, computer viruses or other hazards resulting from your use of this website.

THE WEBSITE IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS.  WE MAKE NO WARRANTIES, EXPRESS OR IMPLIED, REPRESENTATIONS OR ENDORSEMENTS WHATSOEVER WITH REGARD TO ANY INFORMATION OR SERVICE PROVIDED THROUGH THIS WEBSITE, INCLUDING, TITLE, NONINFRINGEMENT, OR ANY OTHER WARRANTY, CONDITION, GUARANTY, OR REPRESENTATION, WHETHER ORAL OR IN WRITING, OR IN ELECTRONIC FORM.

WELLSENSE DOES NOT WARRANT OR ASSUME ANY LEGAL LIABILITY OR RESPONSIBILITY FOR THE ACCURACY, COMPLETENESS OR USEFULNESS OF ANY INFORMATION DESCRIBED WITHIN OR DERIVED FROM OUR WEBSITE OR OUR SERVICES.

No Medical Advice

All health and health-related information contained within this WellSense website is intended to be general in nature and should not be used as a substitute for a visit with a healthcare professional. No information provided in this website may be considered medical advice. The information may not be relevant for your individual situation and may be misinterpreted. WellSense assumes no responsibility for how you use information obtained from this website. Before making any decisions regarding your healthcare, ask your personal physician.

Limitation of Liability

YOUR USE OF OUR WEBSITE IS ENTIRELY AT YOUR OWN RISK. WE WILL NOT BE RESPONSIBLE TO YOU OR TO ANY THIRD PARTIES FOR ANY DIRECT OR INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR PUNITIVE DAMAGES OR LOSSES OR INJURY YOU MAY INCUR IN CONNECTION WITH YOUR USE OR INABILITY TO USE THE WEBSITE OR OUR SERVICES, OR YOUR RELIANCE ON OR USE OF THE WEBSITE, THE INFORMATION OR SERVICES PROVIDED, OR THAT RESULT FROM MISTAKES, OMISSIONS, INTERRUPTIONS, DELETIONS OR ANY FAILURE OF PERFORMANCE, OR ANY OF THE DATA OR OTHER MATERIALS TRANSMITTED THROUGH OR RESIDING ON OUR WEBSITE, REGARDLESS OF THE TYPE OF CLAIM OR THE NATURE OF THE CAUSE OF ACTION, EVEN IF WE HAVE ADVISED OF THE POSSIBILITY OF SUCH DAMAGE OR LOSS.

Indemnification

You agree to defend, indemnify, and hold us, our officers, directors, employees, volunteers, agents, licensors, and suppliers harmless from and against any claims, actions or demands, liabilities and settlements including without limitation, reasonable legal and accounting fees, resulting from or alleged to result from, your use of and access to the website or your violation of these Terms or your violation of any third-party right, including without limitation any trademark, copyright or other proprietary or privacy right.

Links to Other Websites

As a convenience, we have included links to other internet websites not managed by WellSense. WellSense does not review, control or take responsibility for the accuracy of content on these websites. The websites we link to are owned and controlled by other organizations or parties. Their Privacy and Security Policies may differ from WellSense's policies.

Linking to other websites not managed by WellSense does not imply endorsement or credibility of the service, information, or product(s) offered. WellSense assumes no liability related to a user’s use on any linked websites. Your access to and use of these websites, including the information, services or products, is solely at your own risk.

Similarly, if a third party provides a link to our website, it does not necessarily reflect an official relationship with that third party.

Confidentiality

Please be aware that most information transmitted over the Internet is not secure; thus, confidentiality cannot be guaranteed. Information of a confidential, proprietary or privileged nature should not be sent electronically to WellSense. Any information transmitted to our website will be treated as nonconfidential. Personal medical information should never be sent to our website.

Trademark Notice

The WellSense logo is the trademark and service mark of WellSense. All other trademarks, service marks and logos used in this site are the trademarks, service marks or logos of their respective owners.

User Conduct

When using our website, you shall not post or send to or from either the website:

1. content for which you have not obtained all necessary consents
2. content that is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages or constitutes conduct that would be deemed a criminal offense, give rise to a civil liability, or otherwise is contrary to the law in any applicable jurisdiction where our website is being used
3. content which is harmful in nature including, and without limitation, computer viruses, Trojan horses, corrupted data, or other potentially harmful software or data.

We will fully cooperate with any law enforcement authorities or court order requiring us to disclose the identity or other details or any person posting materials to our website in breach of this Section.   

You shall not use our website while distracted or preoccupied, such as when operating a motor vehicle.  You should access our website only with due regard for your own safety and the safety of others.

Assignment 

These Terms, and any rights and licenses granted hereunder, may not be transferred or assigned by you.

General

These Terms, together with the Privacy Policy, other terms or legal notices published by us on the website, and any other applicable agreements, shall constitute the entire agreement between us concerning use of the Site.  If any provision of these Terms is deemed invalid by a court of competent jurisdiction, the invalidity of such provision shall not affect the validity of the remaining provisions of these Terms, which shall remain in full force and effect.  No waiver of any term shall be deemed a further or continuing waiver of such term or any other term, and our failure to assert any right or provision under these Terms shall not constitute a waiver of such right or provision. YOU AGREE THAT ANY CAUSE OF ACTION ARISING OUT OF OR RELATED TO THE WEBSITE MUST COMMENCE WITHIN ONE (1) YEAR AFTER THE CAUSE OF ACTION ACCRUES. OTHERWISE, SUCH CAUSE OF ACTION IS PERMANENTLY BARRED.

Reservation of Rights

Our failure to enforce any provision of these terms shall not be construed as a waiver of any provision or right.

How to Contact Us

Any questions about these terms should be directed to webmaster@wellsense.org.