Meeting challenges head-on
When a change was made to the tubing used for enteral feeding systems, a challenge emerged for those who needed to administer medication and nutrition through these tubes - traditional medication syringes were incompatible with the new tubing system. The situation became more complex when pharmacies, not informed about the changeover, didn't have compatible syringes in stock.
Families found themselves in a precarious situation. As their supplies dwindled, they resorted to finding their own workarounds. Some of their solutions were dangerously improvised, making the situation not just inconvenient and stressful but potentially hazardous.
Upon hearing about the issue, the team at WellSense moved quickly to partner with a medical equipment supplier and a major retail pharmacy to provide our members with compatible syringes. By prioritizing their needs, WellSense was able to provide members with peace of mind and ensure their safe access to necessary medical supplies during a time of uncertainty.
Names and locations have been changed to protect the privacy of the individuals involved.
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